Shipping Policy
Automatic Free US Shipping on Orders $150 & Up
All orders typically ship within 1–4 business days.
Please note: Orders containing pre-order items will ship together once all items become available.
DOMESTIC SHIPPING
All orders are shipped from either New York or Florida using 100% recycled and reusable mailers.
As a small business, many of our items are handmade to order or produced in very limited quantities. For this reason, we do not accept cancellations or offer returns once an order is placed.
TRACKING & USPS DELAYS
Please be aware that tracking updates, delays, or temporary pauses in movement are common, especially during the holiday season.
USPS often experiences high volume and scanning delays, and it is normal for tracking to show limited or no updates for short periods.
LOST OR STOLEN PACKAGES
Cuccia is not responsible for any lost or stolen packages.
Once an order leaves our facility, it is solely in the hands of the postal carrier and the receiver.
It is the customer’s responsibility to ensure that the delivery address is a secure and reliable location.
Shipping, Delivery & Return-to-Sender Policy
Customers are responsible for providing a complete, accurate, and deliverable shipping address at the time an order is placed. It is also the customer’s responsibility to ensure that the delivery address provided is a secure and reliable location where packages can be safely received.
Return-to-Sender & Undeliverable Packages
We maintain a strict no-refund policy for packages returned to sender due to an address being deemed incorrect, incomplete, inaccessible, unclaimed, refused, or otherwise undeliverable by the shipping carrier. Shipping and handling costs associated with these orders are non-refundable.
If a package is returned to us, the customer may contact us to arrange reshipment to a new or corrected address. Any additional shipping costs required to resend the package are the responsibility of the customer.
Lost, Stolen & Delivery Issues
Once an order has been transferred to the shipping carrier, customers are responsible for monitoring their tracking information and promptly addressing any delivery issues directly with the carrier.
If tracking indicates that a package is delayed, lost, delivered but not received, stolen after delivery, or cannot be delivered to the address provided, the customer is responsible for contacting the carrier directly to initiate an inquiry, claim, or delivery request. In some cases, carriers may require communication directly from the recipient because they are best positioned to confirm delivery details, access instructions, or local address information.
Cuccia Intimates is not responsible for packages that are lost or stolen after confirmed delivery, nor for packages that cannot be delivered due to incorrect or incomplete addresses, inaccessible delivery locations, recipient availability, local carrier requirements, or other circumstances outside of our control.
By placing an order, the customer acknowledges and agrees to these shipping and delivery terms.
If a package is marked as delivered but cannot be located, the matter must be handled directly between the buyer and their local post office. We do not offer replacement packages or refunds for orders that are confirmed delivered by the carrier.
INTERNATIONAL
CUCCIA ships Worldwide.
International Shipping
CUCCIA ships worldwide. For most international destinations, our shipping options are designed to provide a smooth delivery experience without unexpected customs charges. However, in rare cases, an international shipment may be subject to additional duties, taxes, customs fees, or import charges determined by the destination country. These charges are outside of CUCCIA’s control and, when applicable, are the responsibility of the customer.
CUCCIA is not responsible for delays caused by customs processing or local import procedures. If your tracking shows an extended delay, your package may be awaiting customs clearance, additional information, payment of an import fee, or collection/signature through your local carrier or post office. We recommend contacting the carrier directly for the most accurate information regarding your shipment.
Because customs regulations and fees vary by country and may change, customers are encouraged to review their country’s import policies before purchasing.
For international orders, we recommend selecting DHL or UPS at checkout whenever available for more reliable tracking and streamlined international delivery.
Returns & Exchanges
Due to the intimate nature of our products, we are not able to accept returns on lingerie bottoms, thongs and underwear for hygienic reasons. For any further questions, please email info@cuccia.co
All discounted, sale, promotional, and otherwise marked-down merchandise is also considered final sale and is not eligible for return, refund, or exchange unless otherwise explicitly stated on the product page at the time of purchase.
Lost Packages
We are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We highly suggest you select a delivery address you trust and preferably one where someone is able to receive and sign for the package.
Canceling an order must be made within 24 hours after order has been placed.
For further questions contact us at info@cuccia.co
Vintage
All vintage items are hand selected for its quality and uniqueness but naturally vintage items might have slight imperfections from previous time & wear. Vintage is the most eco-friendly form of garment shopping, please appreciate the items for what they are so that they can continue to bring joy to new owners.
All items are mailed in eco friendly mailers and all vintage sales are final.
Cancelling an order must be done within 24 hours once placed.
For further questions contact us at info@cuccia.co
